Refunds & Returns Policy
Refunds on any of our products are not guaranteed and will only be offered at our discretion.
If, for example, you made an error when placing your order; whether that be inputting an incorrect delivery address, ordering the wrong product/flavour/size/quantity, selecting the wrong collection location or changing your mind and do not make us aware at least 48 hours in advance of receiving/collecting your order, we cannot be held responsible for this mistake and will not offer a refund.
Where we do agree to offer a refund, you must provide us with proof of purchase and photographic evidence of the issue with your order.
Please note that our doughnuts are a completely handmade product and as a result will naturally vary in shape, size and design.
We are more than happy to help where we can though! So please get in touch with us about any issues at email@example.com and we will do our best to resolve things for you.
As our doughnuts are perishable products, we do not accept any returns.
We use a third party courier – DPD – to get your doughnuts delivered to you.
We have no control over the delivery of your doughnuts once the courier has collected them and they have left our bakery.
Please take into consideration that if your doughnuts do not arrive on the specified date of delivery, they will be redelivered the next day and are still fit for consumption – we promise they will still taste just as good!
We cannot be held responsible for any delays that the courier may be experiencing.
If you do experience any difficulties during the delivery process, we will always do our utmost to try and help resolve any issues as best as we possibly can. Just drop us an email at firstname.lastname@example.org with your name, order number and delivery postcode.
We want nothing more than your doughnuts to arrive in the very best condition, whether that’s via delivery or for collection from one of our stores. However, despite our greatest efforts, accidents do sadly happen (it disappoints us, just as much as it does you).
If your doughnuts do arrive damaged or defective in any way, we truly are sorry! Although we don’t offer exchanges per se, if you send us an email at email@example.com – with your name, order number and photographic evidence of the damages/defects – we will get this resolved for you as quickly as possible.
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